Cancellation Policy:
All advance bookings (min 1-month in advance) cancellations are subject to a £10.00 administration charge, except in cases where you have purchased cancellation cover.
All booking cancellations which are within 1 month time are subject to a £5.00 administration charge, except in cases where you have purchased cancellation cover.
All Non-Flex bookings can be cancelled if you have opted for a cancellation cover.
To cancel a booking, please contact us via our ticketing system at https://holidayscarparking.uk/support or email us at info@holidayscarparking.uk quoting your booking reference number. You can also call us at 07883320607. Please note that cancellation requests can only be processed during office hours and are subject to our specified notice periods of 48 hours before your departure date/time.
Your refund (if applicable) will be processed to your original payment method within 5–7 working days.
To make changes:
Contact our customer support team with your booking reference number
Amendments should be made at least 24 hours before your drop-off
📌 Please note:
Some amendments may incur a fee depending on the change and the provider.
If the new booking costs more, you’ll need to pay the difference.
Refunds will be given if the amended booking costs less than the original.
If you’re unsure, our support team will guide you through the options.
Yes, we have loyalty programs and discounts available for frequent customers. Check our website for details.
Yes, our parking facilities are accessible 24/7, providing flexibility for your travel plans.
Yes, we offer convenient shuttle services to and from airports or terminals. Check our schedules on our website.
Charges depend on our terms and whether you have purchased Cancellation Cover:
✅ Cancellations:
If you have Cancellation Cover and cancel at least 24 hours before your booking starts, you will receive a full refund minus the cost of the cover.
Without Cancellation Cover, some bookings are non-refundable, and for some we can cancel after deducting cancellation fees.
If you have not purchased cancellation cover, please check our terms to check our cancellation policy or call us and our support team will assist you.
✅ Amendments:
Amendments (changing dates or times) can usually be made by contacting us through our support email support@holidayscarparking.uk or call us at 07883320607.
For some booking we may charge an amendment fee depending on the change and timing.
Price differences due to amendments (e.g., longer parking) must be paid at the time of amendment.
Full Refunds:
Full refunds are generally only available if you have Cancellation Cover.
Refunds exclude any non-refundable fees, such as booking or administration fees, unless stated otherwise.
⚠️ Important:
Always check your booking confirmation and provider’s terms for specific charges. If unsure, contact our customer service team before making changes.
You can amend your booking up to 24 hours before your scheduled drop-off time.
✅ Amendments May Include:
Changing your arrival or return date/time
Updating your vehicle or contact details
Switching between parking services (if available)
⚠️ Important Notes:
Amendments made within 24 hours of drop-off may not be allowed and are subject to the parking provider's discretion.
Any price differences due to changes (e.g. longer duration or different service) will need to be paid at the time of amendment.
If you need to change your parking provider or switch to a different airport, you’ll need to contact us through our support email support@holidayscarparking.uk or call us at 07883320607. We will be able to transfer your booking to another airport or to another parking provider.
Yes, you can change your booking dates — as long as the new dates are available and your request is made at least 24 hours before your original arrival time.
How to change dates:
Contact our customer support team via email at info@holidayscarparking.uk or at 07883320607 with your booking reference
📌 Please note:
If your new dates cost more, you’ll need to pay the difference.
Refunds are given if the new booking is cheaper than the original.
We recommend making date changes as early as possible to secure availability and avoid extra charges.
We recommend updating your car details at least 24 hours before your drop-off time to avoid delays during vehicle handover.
Yes, lots of
our partner car parks will provide optional car washes or valets whilst you
have your vehicle parked.
📌 Tip: In case car wash matters to
you, then make sure to reserve and check availability and price.
🚗 Park & Ride:
🤝 Meet & Greet:
Each of the
car parks is completely secured, monitored and chosen concerning location,
safety and reliability.
Most of our
parking providers accept standard-sized vehicles. Big cars can be permitted,
but there can be additional fees or limits.
Most of our
partnered car parks have electric vehicle (EV) charging stations, particularly
for long-term accommodation.
📌 Tip: When booking, look for the “EV
Charging Available” icon or ask customer service to confirm.
For Meet
and Greet or valet services, a small amount of mileage may be added to your
vehicle.
This is due
to:
The added
mileage is usually very minimal and is usually within the range of 5 to 15
miles, depending on the distance between the car park and the airport. You can
check that by contacting us.
In the case
of Park and Ride, your vehicle is parked at the point you leave it (or
is transferred within the same compound); thus, it does not cover any mileage.
📌 Tip: You can also take a really
quick snapshot of your odometer before handing over your keys in case you want
to keep track of that.
In some cases, service providers may disconnect or cover dashcams during Meet and Greet or valet services.
This is often done to:
However, not all providers will do so, and others can leave dashcams capturing where unobtrusive.
📌 Tip: If dashcam footage is important to you, we recommend:
You can always check your booking confirmation or contact customer service for dashcam-related queries specific to your chosen provider.
Yes, all our partner car parks and compounds are highly secured to provide utmost safety for your vehicle when you are away.
Security features typically include:
Most of our parking partners have also received Park Mark® Safer Parking accreditation for the facilities exhibiting high-security standards.
We care about your peace of mind – we deal only with those providers who provide trusted, safe and professionally managed parking premises.
Vans, minibuses, motorhomes, pickups, or vehicles over 2.1 m in height or longer than standard estate/SUVs
Important notes:
If you're unsure, please contact our customer support with
your vehicle details before booking to avoid issues on arrival.